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    Ray

    A casual Malaysian blogger since 2013. A postgraduate student who loves pastels. She blogs freely and love creating content about food, personal, travel and lifestyle. Sometimes I write in Malay. For any inquiries, collaboration, review, advertorial, advertisement, do hit the contact button or email me at raydahpunye@gmail.com.

    My Order was Cancelled and I'm Waiting for a Refund | foodpanda



    You know how it feels when you're hungry and needed something to eat but at the very last moment your order were cancelled. What makes it worst is that I was reminded that the food had been set out for delivery but it end up being cancelled when the apps says otherwise. My oh my. My poor poor stomach. You have been betrayed once again. 

    So here's the catch. I was caught up in a lot of work and couldn't go out to get my self some food for lunch. In order to make it easier I decided to use Foodpanda. It used to be my life saver since I wasn't able to get myself out to buy foods sometimes ago. It started well and my payment was a success. It was okay until the very last steps. The Number 4 steps where "order arriving soon" was stuck for a moment. I was told that "Your order has been picked up for delivery" but it end up not being delivered for almost half and hour while the tracker shows that the only time left was 1 minute. I did notice that in the map, I couldn't track where the riders are. 

    After a few minutes of wondering, an email came in saying that my order was cancelled. And another email come right up asking for details for them to refund me back my money. Fyi, I would sometimes pay online when I feel like it. But once in a while I would also pay 'em by cash depending on the situation. I am well aware of that. I really need a good explanation on this. 

    Anyways, good job Foodpanda for the quick settlement (I'm still waiting to be refund) and still waiting for the details of it. Let see how long will it take for them to refund back my money. It took me less than 5 minutes to pay them, so I'm hoping for a good feedback from them. 

    Have any of you guys experience the same situation? Mind Sharing? 


    You know how it feels when you're hungry and needed something to eat but at the very last moment your order were cancelled. What makes it worst is that I was reminded that the food had been set out for delivery but it end up being cancelled when the apps says otherwise. My oh my. My poor poor stomach. You have been betrayed once again. 

    So here's the catch. I was caught up in a lot of work and couldn't go out to get my self some food for lunch. In order to make it easier I decided to use Foodpanda. It used to be my life saver since I wasn't able to get myself out to buy foods sometimes ago. It started well and my payment was a success. It was okay until the very last steps. The Number 4 steps where "order arriving soon" was stuck for a moment. I was told that "Your order has been picked up for delivery" but it end up not being delivered for almost half and hour while the tracker shows that the only time left was 1 minute. I did notice that in the map, I couldn't track where the riders are. 

    After a few minutes of wondering, an email came in saying that my order was cancelled. And another email come right up asking for details for them to refund me back my money. Fyi, I would sometimes pay online when I feel like it. But once in a while I would also pay 'em by cash depending on the situation. I am well aware of that. I really need a good explanation on this. 

    Anyways, good job Foodpanda for the quick settlement (I'm still waiting to be refund) and still waiting for the details of it. Let see how long will it take for them to refund back my money. It took me less than 5 minutes to pay them, so I'm hoping for a good feedback from them. 

    Have any of you guys experience the same situation? Mind Sharing? 
    . Tuesday, 10 September 2019 .

    30 comments

    1. tak penah order makanan baik dgn grab food or food panda. tp selalu join bdk2 opis kalau diorg order mcdelivery ;-)

      ReplyDelete
    2. ala.. tak pernah guna food panda nie.. sini tak ada..

      ReplyDelete
      Replies
      1. itu la some place xde. well at least you know and can use it somewhere else when needed. kalau belum download guna link ni ( https://fdpnda.app.link/9ArxheqtUZ ) yaa

        Delete
    3. Bummer! This is not okay when you're hungry and things like this happened.
      I never use foodpanda before but this sucks. Hopefully you will receive your refund soon.

      ReplyDelete
      Replies
      1. ikr. i was kinda disappointed at first but learned new things as well on how to deal with it. at least i know the things that i need to do right afterwards and the processed that involved. i hope so too. still waiting for it.

        Delete
    4. Pernah kena. Sampai sekarang tak order dari kedai tu.

      ReplyDelete
      Replies
      1. Hmmm i am scared to order from the same shop too now. sobs

        Delete
    5. memang sakit hati bila perut tengah lapar tapi tak dapat seperti yang di kehendaki. harapnya dapat cepat duit refund ye. Akak mmg tak pernah lagi ada masalah dengan penghantar gini, almaklum jenis mudah nk keluar dan akak jenis suka bawak bekal.

      ReplyDelete
      Replies
      1. wahhh that's good for you. itu la susah nak keluar ni x best jugak. dah makan masa byk kt situ.

        Delete
    6. Ohhh poor stomach..
      Alahai, kalau macam ni, boleh stress badan. Dah byk kerja, lapar pula tu ... Tup tup, makanan tak sampai2 ...hope u get ur refund.

      ReplyDelete
      Replies
      1. I hope so too. still waiting for them to refund my money. betul tu. bila lapar mmg ganggu mood.

        Delete
    7. dah lapar, rasa macam nak makan orang pula bila jadi macam ni..haha

      ReplyDelete
    8. Pernah teringin order foodpanda ni tapi sayang org dia x masuk dekat taman akak huhuhu

      ReplyDelete
      Replies
      1. oh really. sometimes kalau foodpanda tak boleh, grab pulak boleh.

        Delete
    9. uish memang sedih bila kena gini lagi-lagi time tengah lapar. kita x penah kena dgn foodpanda. penah time order grab. dah lah tengah terdesak sekali boleh pulak driver tu cancel last minit. tiem tu rasa nak nangis sebab dia cancelkan order kita T.T

      ReplyDelete
    10. I've never used Foodpanda cause it's not available in my kampung hahaha. Kinda wish someone could come and deliver KFC or at least Tomyum to my house sigh :(

      ReplyDelete
      Replies
      1. Oh really. Well at least you've save some money there. That's for sure. It sure cost a lot for one delivery. But since it unavoidable, sometimes I just had too.

        Delete
    11. I never experienced it, but my friends had. I remember I ordered from Sushi King and my friends ordered from a different restaurant. They waited for quite some time before the order was cancelled. Luckily they hadn't paid yet and they just ordered from a different restaurant straight away.

      ReplyDelete
      Replies
      1. That's great since the payment has not been made yet. unlike mine, i had to wait for quite sometimes to get refunded back.

        Delete
    12. setakat ni beli foodpanda tak pernahlah lagi kena cancel order. cam pelik jugak tu bila dah out of delivery tapi tetiba cancel, harapnya rider tu takde berlaku apa2 masalah kan masa otw nk hantar makanan tu.

      tapi sedih gila tengah lapar tak dapat makanan ni, memang harapan palsu hahaha

      ReplyDelete
      Replies
      1. i hope so too. i'm not sure why as well but at least i learn something new from this experience.

        Delete
    13. kesiannya ray. so far mama bayar cash sebab harini baru tau boleh bayar online rupanya hikhik

      ReplyDelete
      Replies
      1. hahahhaaha.. ray depends jugak bila nak bayar online or bila nak bayar cash. ikut keadaan.

        Delete

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